Choose a plan
for your business.

Yes. Advisory includes 390 Work, along with the agreed operational assessment, process improvement, implementation and ongoing guidance.

Full users: For people who record sales, manage stock and customers, handle finances, approve requests or manage the business in 390. Self-service users: For staff who only need attendance, leave, their own employment records and assigned company policies. Each person’s role and permissions control what they can see and do. Full access does not make everyone an administrator or give them access to all business records.

Yes. Full users include self-service access at no extra charge. Count each person once, in one category only, across the whole business.

Yes. If a member of staff needs full access, the full-user charge replaces their self-service charge. We’ll show you the price change before you confirm and apply the existing billing adjustment rules. You can still remove a departed employee’s access; your agreed payment obligations remain separate.

Yes. A cashier recording sales needs full access, even if that is the only part of 390 they use. The same applies to managing stock, customers or finances, running payroll, managing workflows, viewing business reports or approving other people’s requests. What the person needs to do determines their user type, not their job title or how often they log in.

No. Your monthly subscription covers one business, including all its branches. One full user is included, and additional users are billed separately.

Yes. Start the 21-day trial on your own and invite staff later. No card is required. The trial covers the software. Guided and Advisory services begin when your paid subscription starts.

Your subscription and commitment stay the same. On Standard, your team sets up the new branch. On Guided and Advisory, a branch using the established setup within the agreed service has no extra fee. Additional implementation or ongoing assistance is agreed and quoted before work starts.

It is an ongoing service. The monthly subscription covers the agreed setup and the help that continues after it: staff training, help with more modules and quarterly reviews. We’ll confirm the scope and final price with you before you start. A larger implementation, substantial migration, extensive configuration or extra continuing assistance may need a higher quote. Ordinary included support and scheduled training for new staff remain included.

Substantial additional implementation work or onsite visits may cost extra. We’ll agree this with you before the work begins. Your quotation will show what the work covers, whether each charge is one-off or recurring, and its payment and discount terms. You accept the final amount before work begins. We agree any extra work during your subscription before starting it; there are no retrospective charges. Improving how your business operates is covered by Advisory or separately agreed consulting.

No. Your team starts using each part as it becomes ready. Advisory’s initial work may take four to six months, depending on the agreed scope. We agree the phases and timetable before starting; software access continues throughout.

Monthly reviews continue, with new priorities agreed each quarter. Later work, training and adjustments follow the agreed scope; the original implementation is not automatically repeated.

Guided provides scheduled training on your existing workflows for people who join or change roles. Advisory provides scheduled training and process adjustments within the agreed work. We agree any work at a new branch before starting.

On Standard, we reply to emails within two working days. On Guided, contact your implementation specialist during working hours, including on WhatsApp, for an initial response within one working day. Advisory’s support arrangements are agreed in the programme. Some problems may take longer to resolve, and we’ll explain the next steps in our reply.

We check how your team is using 390, whether people follow the agreed workflows and where setup or training needs attention, then agree the next steps. Guided works with your existing processes. Designing or improving those processes and reviewing operational performance are part of the work agreed under Advisory.

We review progress with your leadership, identify what needs attention and agree the actions, owners and deadlines. Each quarter, we review what has been achieved and agree the next priorities. Visits, training and other assistance are scheduled within the agreed scope.

Advisory starts at ₦400,000 a month per business, with one full user included. Additional full users are ₦9,000 each a month and self-service users ₦2,000. Prices are before discounts and VAT. Your final price depends on the scope we agree.

Your subscription covers the whole business. We agree the operations, branches and work covered before you subscribe. Your final price depends on that scope. Additional implementation or ongoing assistance may cost extra. We agree the work and price before starting; there is no automatic branch fee.

Contact us to arrange a change. During Guided’s three-month or Advisory’s six-month initial commitment, a move to a lower plan must be scheduled for the earliest eligible date. We’ll show you that date before you confirm. Upgrades follow the existing process: we’ll explain the new price and any new commitment for you to accept before making the change. A term is never silently restarted or extended.

You can request cancellation for the end of your initial commitment. Payments due within that term still apply. If you have paid for a longer period, your access continues for that paid period and the change follows your existing prepaid-subscription terms. We’ll confirm the effective date before you accept the request. Standard’s existing terms are unchanged.

You can still disable staff accounts and change permissions. The commitment applies to your plan. People are counted once across the business, and adding a branch does not restart the commitment.

No. Guided’s initial commitment is three months; Advisory’s is six months. Another payment does not restart it. Any new commitment requires your agreement. Before payment, we confirm the price, VAT, payment schedule, commitment dates and earliest cancellation or downgrade date for you to accept.

Extensive data cleanup, accounting reconciliation, major new workflows, custom development and major integrations are scoped and quoted separately. Guided covers the agreed setup and correct use of your existing processes. Advisory covers the agreed process-improvement and operational-review work. We agree extra work and its cost before starting.

Ordinary product defects still receive normal product support. Your implementation contact can help report the problem through the agreed channels. An initial reply is not a guaranteed resolution time, and Guided does not include priority engineering fixes.

Your existing subscription, agreed quotation and paid period stay as agreed. These prices and commitments apply to new subscriptions and changes you explicitly accept. We do not silently reprice your subscription or apply a commitment retrospectively.

Yes. Pay for three months upfront and save 5%, or twelve months and save 10%. Monthly payments have no discount. Guided’s three-month and Advisory’s six-month commitments apply whichever option you choose. Annual payments cover all twelve months under your agreed prepaid-subscription terms. Prices exclude 7.5% VAT; the calculator shows it separately.

Yes. Self-service users have the same access on every plan: their own attendance, leave, payslips and permitted personal information, plus policies or procedures assigned to them. Training follows the scheduled and grouped sessions within your agreed service. It does not include individual consulting for every employee.

HUB is included in all three plans while your Work subscription is active. We charge ₦50 for each paid online order through HUB, plus the payment provider’s charges. There is no HUB fee for offline sales recorded in Work.

No. The trial is free for 21 days and does not require a card. When you’re ready to subscribe, we’ll confirm your plan and the amount to pay.